Job Detail

Job Description

Our client a leading multinational corporation based in Dubai, specializing in IT and customer support services. We pride ourselves on our innovative approach to technology and our commitment to excellence in customer service. To further enhance our service quality and operational efficiency, we are looking for a highly motivated and skilled Bilingual Technical Support Specialist fluent in Korean and English.

Role Summary:

As a Bilingual Technical Support Specialist, you will not only be the first point of contact for our Korean-speaking clients but also play a crucial role in bridging the language and cultural gap between our core technical teams and Korean-speaking customers. Your responsibilities will include providing technical assistance and support related to computer systems, hardware, or software, translating technical documentation, and facilitating effective communication across different departments.

Key Responsibilities:

·       Provide timely and accurate customer feedback, helping clients resolve issues related to computer systems, and the company proprietary software.

·       Serve as a communication bridge between Korean-speaking customers and the core technical team, ensuring clear and effective exchange of information.

·       Communicate with clients in Korean and English via phone, email, and chat platforms to diagnose technical issues.

·       Translate and localize technical documentation, support tickets, and client communications from English into Korean and vice versa.

·       Maintain a high degree of customer service for all support queries and adhere to all service management principles.

·       Document internal procedures, create solution-based guides for end-users, and assist in the development of communication strategies to enhance service delivery.

·       Stay current with system information, changes, and updates to ensure high-quality support.

Requirements:

·       College degree in Computer Science, Information Technology, or a related field.

·       Fluency in Language, with exceptional verbal and written communication skills.

·       Proven experience in a technical support role, IT support, or in a similar technical environment.

·       Strong understanding of computer systems, mobile devices, and other tech products.

·       Ability to diagnose and resolve basic technical issues, with a strong emphasis on quality and customer satisfaction.

·       Excellent problem-solving, communication, and interpersonal skills.

·       Ability to multitask, prioritize, and manage time effectively.

·       Willingness to work flexible hours to accommodate international clients.