· Coordinating the sales team by managing schedules, filing important documents and communicating relevant information · Ensuring the adequacy of sales-related equipment or material · Responding to complaints from customers and give after-sales support when requested · Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. · Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers. · Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. · Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. · Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
NA