Job Detail

Job Title: OSS Senior Manager

Job Purpose:

To lead and manage the Operations Support System (OSS) team. The role involves overseeing the development, implementation, and optimization of OSS solutions critical to network operations. The primary purpose is to ensure the seamless functioning of the OSS, enabling the organization to deliver high-quality services and maintain optimal network performance. The OSS Senior Manager plays a key role in driving strategic initiatives, managing a skilled team, hands-on experience, and collaborating with cross-functional stakeholders to enhance the overall efficiency and reliability of the Operations Support System.

Duties & Responsibilities:

• Develop and execute a strategic roadmap for the OSS in alignment with business objectives.
  
• Identify opportunities for process improvement, system optimization, and integration of new technologies.
  
• Lead and manage a team of OSS professionals along with actively participate in the design, coding, testing, and debugging of OSS solutions.
  
• Handle daily BAU projects along with operations of OSS solutions.
  
• Conduct regular performance evaluations, mentorship, and training.
  
• Oversee the design, development, and implementation of OSS solutions.
  
• Ensure compliance with organizational requirements and industry standards.
  
• Collaborate with internal teams or external vendors for implementation.
  
• Implement tools and processes for real-time performance monitoring.
  
• Proactively identify and address performance issues to optimize system reliability.
  
• Ensure OSS solutions and operations comply with legal and regulatory requirements.
  
• Develop and manage budgets for OSS projects and operations.
  
• Optimize resource allocation for cost-effectiveness and efficient project delivery.
  
• Collaborate with cross-functional teams, including network operations and IT.
  
• Communicate effectively with key stakeholders to understand requirements and align OSS strategies with business goals
  
• Maintain comprehensive documentation for OSS processes, configurations, and developments
  
• Generate regular reports on OSS performance, issues, and improvements for management review.
  
• Continuously evaluate and improve OSS processes to enhance efficiency and effectiveness.
  
• Stay informed about emerging technologies and industry best practices related to OSS.
  
• Collaborate with the cybersecurity team to ensure the security of OSS solutions.
  
• Provide regular updates to executive leadership on OSS initiatives, achievements, and challenges.
  
• Integrate OSS components with other systems and third-party applications.
  
• Work with databases to store, retrieve, and manipulate data relevant to OSS operations.