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Oracle CX Consultant - Allsopp & Allsopp Recruitment

Date Posted: Aug 16, 2022

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We are looking for an experienced Oracle CX Consultant for a position based in Dubai on behalf of our client.

The ideal candidate will need to have experience in the following:

Knowledge of functional domains such as CX Sales, CPQ, Oracle Service Cloud/RightNow, CX Marketing/Eloqua, Oracle ICM
Knowledge of the overall architecture of Oracle Cloud CX, RightNow, Oracle SRM and Eloqua, Oracle ICM
Experience with web application development in the Service Cloud environment using PHP, MVC framework, HTML, and CSS
Experience with Custom processes, Engagement Engine Rules, .Net Addins, and Customer portal implementations
Experience with building integrations between the different Oracle CX products and other applications
Expertise in supporting Testing, Defects Analysis, and Fixing in sync with product development and support
Demonstrate extensive knowledge of the Oracle solution, and keep abreast with the product roadmap.
Good understanding of Oracle technology

Techno-Functional Consultant 3-6 Years’ experience must be able to do the following task in their job function:
Identify the appropriate software architecture based on the requirements and design elements contained in a system specification
Analyzes software requirements, defines solution parameters and specifications.
Conduct formal workshops with the client to gather requirements, displaying knowledge of the business environment in defining the customer’s needs
Produce the estimations of the solution and are involved in the high-level planning and implementation methodology of the project.
Able to be engaged in Pre-Sales activities and writing of technical proposals
Leads the function design process. Facilitates design workshops.
Negotiates and manages functional scope to reduce business and technical risks for both the client and Oracle Consulting
Requires Software Development Lifecycle experience.
Able to manage the customer and manage situations during the implementation process with the customer
Assist software developers with the creation of detailed software design specifications.
Perform software version control and maintain a periodic compilation schedule.
Should be able to review the technical solution designs, configuration aligned with the functional solution.
Should be able to conduct training for clients and within oracle.
Good team player and have strong analytical skills.
Self-motivated with a lot of energy and drive