Job Detail

Job Description

• A strong candidate with experience in managing a household for affluent families. Must have a pleasant personality and be very hygienic.
  

Key Responsibilities:

• Supervise Housekeeping Staff:
  

  • Lead, supervise, and motivate the housekeeping team to ensure consistent delivery of high-quality cleaning services.
    
  • Assign daily tasks to housekeeping staff, ensuring they meet cleanliness and time management standards.
    
  • Monitor staff performance, ensuring adherence to policies and standards, and provide ongoing feedback and coaching.
    
  • Provide hands-on support to staff in executing daily duties, ensuring all work is performed in accordance with company standards.
    

• Quality Control and Inspections:
  

  • Conduct room inspections, ensuring that all areas are thoroughly cleaned, sanitized, and maintained.
    
  • Check guest rooms and public areas regularly to ensure that cleaning standards are met and exceeded.
    
  • Report any maintenance or repair needs to the maintenance department and follow up to ensure timely resolutions.
    
  • Ensure guest preferences and special requests are addressed and implemented.
    

• Inventory and Supplies Management:
  

  • Monitor inventory levels of cleaning supplies, linens, guest amenities, and equipment.
    
  • Maintain proper stock levels and assist in ordering supplies to ensure the department operates efficiently.
    
  • Ensure the proper usage and storage of cleaning chemicals and materials, adhering to safety and environmental regulations.
    
  • Manage the distribution of linen, towels, and amenities to ensure adequate stock in guest rooms and other areas.
    

• Guest Satisfaction:
  

  • Address guest complaints and concerns promptly and professionally, ensuring satisfaction is achieved.
    
  • Ensure that any guest-specific requests (e.g., extra towels, bedding, special cleaning preferences) are met promptly.
    
  • Maintain a high level of guest service by consistently ensuring a clean, welcoming, and safe environment.
    

• Training and Development:
  

  • Provide ongoing training to housekeeping staff on cleaning techniques, safety protocols, and proper equipment use.
    
  • Ensure that new staff members are properly oriented and trained on department standards and expectations.
    
  • Foster a positive and productive work environment by promoting teamwork, trust, and effective communication.
    

• Health, Safety, and Hygiene Compliance:
  

  • Ensure that the housekeeping team complies with all health, safety, and hygiene regulations and standards.
    
  • Monitor staff adherence to the proper handling of cleaning chemicals and materials according to safety guidelines.
    
  • Regularly inspect the use of cleaning tools and equipment to ensure they are in good working condition and comply with safety standards.
    

• Administrative Responsibilities:
  

  • Keep accurate records of cleaning schedules, inventories, and maintenance requests.
    
  • Assist in preparing reports on staff performance, room status, inventory levels, and other relevant data.
    
  • Work with the Housekeeping Manager to ensure efficient scheduling and staff coverage to meet operational needs.
    
  • Coordinate with other departments to ensure smooth communication and efficient operations.
    

• Team Leadership and Motivation:
  

  • Lead by example, promoting a positive and productive environment.
    
  • Inspire team members to achieve departmental goals while maintaining high standards of performance.
    
  • Foster open communication among the team and resolve any workplace conflicts effectively.
    

Qualifications and Requirements:

• High school diploma or equivalent required. A degree in Hospitality Management or related field is preferred.
  
• Proven experience in a housekeeping or supervisory role in a hotel, resort, or similar setting (3+ years preferred).
  
• Strong knowledge of cleaning procedures, chemicals, equipment, and materials.
  
• Excellent leadership skills with the ability to manage and motivate a team.
  
• Exceptional attention to detail and organizational skills.
  
• Strong communication skills and ability to interact effectively with staff and guests.
  
• Ability to work in a fast-paced environment while managing multiple tasks.
  
• Proficiency in using housekeeping software, spreadsheets, and other relevant tools.
  
• Ability to lift and carry cleaning supplies, linens, and equipment.
  
• Knowledge of health, safety, and hygiene standards and regulations.