Job Detail

Customer Success Consultant - Quant

Date Posted: Feb 16, 2022

Note: This job is sourced from Zoho Recruit jobs api provider. Jobs-nation takes no responsibility we are just a search data provider.

Job Detail

Location:

Riyadh , Saudi Arabia
Company:

Quant
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:

0-1 year
Gender:

No Preference
Degree:

NA
Apply Before:

Dec 01, 2022

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Job Description

Quant is a prominent consultancy that provides services and products in Data Science, Artificial Intelligence and Business Intelligence. Our aim is to empower aspiring businesses and dynamic governments to become data driven, allowing them to optimize operations, enhance efficiency and augment decision making.

We are looking for an experienced Customer Success Manager, to handle all aspects related to products subscribers and service clients to ensure they are satisfied with the products and services they receive and to identify and enhance areas of improvement.

Academic Prerequisites:

Bachelor’s degree in Business Administration, or other relevant fields.

Job Responsibilities:

Improve the onboarding process for subscribers, to ensure they are initiated successfully as quickly and with as minimal an onboarding cost as possible.

Develop product know-how and training needs for subscribers.

Provide workshops for subscribers on how their business can leverage the product and features included in order to utilize it the best way possible based on their custom processes and SLA’s.

Sustain business growth and profitability by maximizing value.

Analyze subscribers’ data to improve customer experience.

Escalate to the Products Director & related units any issues that might be alarming or require upper management interference.

Assist with renewals, outstanding balances for assigned subscribers where needed and as per scope and mediate between subscribers and the products.

Make sure that subscribers’ details & contacts data is always up to date and protected on our system.

Taking through any assignment from customer success management that might relate to the customer success initiatives for products, such as: exhibitions, client meetings, new initiatives, special client & product projects.

Sharing business requirements (functionalities/features) in a clear manner explaining the objective and the added value to the business along with other subscribers.

Responsible for self-continuous development of products knowledge, reviewing and testing updates as early as possible to always be the anchor for the subscribers aligning them on new features that might be on their requirements list.

Requirements

Personal Skills/Qualities:

Excellent interpersonal and presentation skills.

Persistence and tenacity.

Negotiation competency.

Agility and responsiveness.

Aptitude to work in a diverse environment.

Capability of efficiently managing workload, tasks and priorities.

Proficiency in English and Arabic, including speaking, writing and reading.

Business and Software Skills Required:

Prospecting and sales pitching.

Proficiency in IT and technical terminology.

Reporting and Documentation competency.

Proficient in Microsoft Office, Gsuite and Slack.

Zoho CRM (or CRMs in general).

Exposure in IT and Data Science Industries.

Understanding of software sales mechanism.

Ability to take initiative

Company Preferences:

Can handle large workloads.

Social and good with teams.

Benefits

Skills Required

Job is expired

Company Overview

Quant

Longowal, UAE

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