Job Detail

Job Description

Responsibilities:

• Assist the restaurant manager in supervising and coordinating the activities of front-of-house and back-of-house staff to ensure smooth operations and excellent customer service.
  
• Monitoring and managing inventory levels to ensure availability of ingredients, supplies, and equipment necessary for smooth operations.
  
• Train, mentor, and motivate staff on restaurant policies, procedures, and customer service standards, ensuring consistent adherence.
  
• Monitor and manage customer satisfaction, promptly addressing any concerns or complaints to ensure a positive dining experience.
  
• Collaborate with the restaurant manager in implementing strategies to drive transaction growth, increase average order value (AOV), and achieve sales growth like-for-like (LFL) and managing P & L.
  
• Support the restaurant manager in analyzing financial reports, sales data, and operational metrics to drive revenue growth and cost efficiencies.
  
• Assist in scheduling staff, optimizing labor costs, and ensuring appropriate coverage during peak hours and special events.
  
• Oversee health and safety (H&S) protocols, ensuring compliance, a safe working environment, and effective accident/incident management.
  
• Assist in recruiting, hiring, and onboarding new staff members, conducting interviews, and managing the administration process.
  
• Monitor and control stock levels, implement stock rotation procedures, and minimize wastage to maximize profitability.
  
• Collaborate with suppliers to manage deliveries, monitor dispatch times, and ensure timely receipt of quality ingredients and products.
  
• Assisting in managing the delivery dispatch process to ensure orders are dispatched in a timely and efficient manner.
  
• Collaborating with the kitchen and service teams to ensure prompt preparation and packaging of delivery orders.
  
• Monitoring the order queue and assisting in assigning delivery drivers based on availability and proximity to the delivery location.
  
• Monitoring and managing the average preparation time for delivery orders to ensure timely and accurate order preparation.
  
• Oversee the overall running of the restaurant, ensuring smooth operations, efficient service, and effective communication between staff members.
  
• Manage customer satisfaction by monitoring service quality, response time, and complaint management, striving for continuous improvement.
  
• Collaborate with the restaurant manager to develop and implement training programs, performance evaluations, and recognition initiatives.