Ensuring operational equipment & supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times.
Ensuring the confidentiality and security of files and filing systems.
Coordinating schedules, arranging meetings, distributing memos and reports, and ensuring that everyone is kept current of necessary company news and information
Operating copy equipment, fax machines, printers, or other equipment necessary.
Monitoring operations team responsiveness & coordination with operations manager.
Ensure smooth operational processes according to the set KPIs.
Fill in with hands-on support to the call-center agents at times of gaps and absences.
Maintaining good level of discipline and service standards.
Occasionally traveling off-site to deliver reports or files to other departments.
Maintains a calm demeanor during periods of high-volume calls or unusual events.
Communicates information and necessary updates to operations manager.
Abide to operational policies and procedures, including safety and security.
Organizes opening and closing duties as assigned.
Requirements
Preferably a graduate.
At least 2 years of experience in an administrative officer role.
Experience working in call centre or BPO will be an added advantage.
Aware of industry best practices, standardstheir impact on customer service levels.
Adequate written, verbal communication and inter personal skills.
Ability to thrive under pressure and work independently in a fast-paced environment.
Solid organizational and time management skills.
Preferably with a Valid UAE Driving License & owns a vehicle.
Immediate joiners preferred.
One year contract only.
Candidates with own visa would be given preference.