Job Detail
Training Specialist - Al Nahiya Group
Job Detail
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Location:Abu Dhabi , UAE
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Company:
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Type:Full Time/Permanent
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Shift:First Shift (Day)
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Career Level:NA
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Positions:1
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Experience:8 - 9 years
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Gender:No Preference
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Degree:NA
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Apply Before:Jun 06, 2024
Job Description
· Responsible for the training of all Visitor Services Associate team for onboarding as well as refresher training for all positions · Issuance of weekly and monthly reports as requested · Responsible to ensure KPI/SLA requirements are met · Responsible for creating and maintaining training schedule and documents for staff onboarding (HSE and SOP implementation training) as well as keeping record of staff training history · Training must cover both organizations SOPs plus all general customer service related skills · Responsible to monitor all HSE aspects of the team and provide reports and attend weekly/monthly meeting with organization’s Health and Safety Team · Responsible for addressing and escalating any incidents which must be addressed to organization Management. · On the ground supervision and observation of the Visitor Service Associate team · Keeping up to date schedule of any upcoming training requirements · Organizing weekly meeting and minutes recording with organization. Ensuring that all instructions given by Visitor Operations are cascaded down to the team · Responsible for the usage of devices provided by ICT and to follow the ICT usage policy and other equipment belonging to the organization · Responsible to provide any ad-hoc reports and business continuity plans (BCP) when requested. • Strong training skill set. • Managerial skill set • Client Management skill set • Proven customer service training experience • Training plan creation • Training module development • Health and Safety Experience and reporting • Proven customer service experience. • Handles pressure and last-minute request well. • Good at training and mentoring staff. • Strong reporting skillset. • Experience in quality control and KPIs management. • Capable of implementing SOPs. • Proficient in word, excel. outlook • Capable of developing and implementing SOPs. • Able to work on varied shifts, including late nights, weekends, and holidays, if required. • Bachelors degree in a relevant field or equivalent work experience. • Proven experience in designing, delivering, and evaluating training programs, preferably in a customer service or visitor experience setting. • Strong communication and presentation skills, with the ability to engage and motivate traineesRequirements
Benefits
NA
Skills Required
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