• Minimum 2-3yrs hands on experience as deskside/Onsite support/local IT engineer |
• Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills |
• Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices |
• Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc) |
• Strong desktop support knowledge including hardware, software, and networking concepts |
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds |
• Good knowledge on support IOS, Andriod devices |
• Knowledge in windows Image build process and SCCM deployments. |
• Basic understanding of Audio/Video equipment and conference room setup |
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists |
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations |
• Troubleshoot and assist end users with mobile device setup, activations and performance issues. |
• Handheld – Blackberry, Android & IOS support knowledge |
• Strong Customer service skills |
• Strong written and verbal communication skills |
NA