• Minimum 2-3yrs hands on experience as deskside/Onsite support/local IT engineer • Strong Microsoft Operating System installation(Windows 7/Windows 10) and troubleshooting skills • Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices • Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc) • Strong desktop support knowledge including hardware, software, and networking concepts • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds • Good knowledge on support IOS, Andriod devices • Knowledge in windows Image build process and SCCM deployments. • Basic understanding of Audio/Video equipment and conference room setup • User account creation for Active Directory, Exchange Mailboxes, Distribution lists • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations • Troubleshoot and assist end users with mobile device setup, activations and performance issues. • Handheld – Blackberry, Android & IOS support knowledge • Strong Customer service skills • Strong written and verbal communication skills
NA