The main responsibility of the system analyst is to resolve application problem by conferring with business users; evaluating and processes. Develops solution and identify the system improvements needed. · Collecting and analyzing the requirements for the systems. · Evaluate user requirements in coordination with vendors for systems analysts and programmers and conduct impact analysis. · Maintain an overall requirements profile, for future actions and plan the systems version accordingly in coordination with vendors and programmers. · Coordinate with technical and business staff from other government organizations for business analysis and systems support, as required. · Fully understand functionality of systems and be able to judge the impact of business requirements on the system design and architecture. · Provide business solutions by investigating without drastic impact on existing functionality of applications. · Evaluate bugs severity, user requirements of immediate actions and future systems improvements. · Maintain up-to-date information about all applications, including their platform, technology, servers’ details, support contract vendor and details, and ensure their information is maintained in the System Architect tool. · Create, modify and maintain Application Support Process based on changing business requirements. · Ensure that the software systems are running smoothly, without any interruption and issues are reported to the development team for resolution. · Manage vendors and monitor and report on application SLAs. · Assess and approve standard and non-standard software requests made by client staff based on business requirements. · Perform other responsibilities associated with this position appropriate. · Bachelor’s degree in information technology or any similar degree from a globally leading University, 8 years of experience or above in IT, which the last 3 years are assigned and executed similar duties · Fluent in English and Arabic (reading, writing, and speaking).Requirements
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