Job Detail

SECTION 1:  GENERAL INFORMATION

Job title:

Sr. IT Executive KSA

Division/ Department:

IT

SECTION 2:  PRIMARY OBJECTIVES AND RESPONSIBILITIES OF ROLE

·         Liaise with UAE and all concept IT managers and carry out tasks and implementations for each concept

•  Monitors security compliance in accordance with IT policies and procedures.

• Infrastructure management – Make sure all IT Services are 24x7 operational

SECTION 3:  KEY RESPONSIBILITIES

Key goals

Governance with concept IT Managers in UAE, Head of Finance in KSA

Project execution

Escalation management in KSA

IT Budgeting in KSA

Supplier governance

Follow-up with sourcing for contracts/purchasing activities

Outcome goal

Overall

Stakeholder management

Regular meetings with all stakeholders in KSA , specially the upcoming Nandos

Meet HoF in KSA regularly and document business demands

Meet concept IT Managers regularly and minute meeting notes

Governance meeting with the Head of IT once a month

IT Operations

• Identifying business requirements on an on-going basis and implementing solutions

• Making IT as enabler for the business and providing competitive edge

• Monitors security compliance in accordance with IT policies and procedures.

• Infrastructure management – Make sure all IT Services are 24x7 operational, ensuring data center equipment’s are functional. Servers, storage, backup, Network devices are up and running all-time

• Regular data backup for all critical business data;

• IP telephony are functional all time.

• License Compliance – Audit and Identify software licensing gaps and work towards license compliance.

• Standardizing IT hardware and operating platform.

• IT Procurement – Dealing with vendors/ suppliers / Contractors for hardware / software procurement, ISPs, AMCs and Contracts

• Administering and managing network resources.

• Installation of Servers, PCs, laptops, printers and other networking devices.

• Administering and managing of DNS, DHCP and FTP Servers in the office network infrastructure with Windows 2012 & 2016 servers.

• Administering knowledge on firewall system.

• Administering and managing Avaya PABX System, Contact Centre Applications and IP Phones

• Providing online and onsite support for business users

• Managing new store opening

• Managing internet lines, leased lines and telephone lines with ISP

• Micros and Embed administration and functional support

• Managing and support Micros 3700 POS application

• Managing and support FMC application

• Support the IT wing to resolve the Software, hardware /Communication problems and defects.

• Acquire a deep understanding of all supported products and interfacing networking equipment.

•firewall, router, windows 2016, cloud concepts, MPLS, IP technology and Micros 3700 POS System Others

• Rendering expertise in network infrastructure & TCP/IP, network documentation, architecture diagram formulation.

Budget

·         Prepare KSA  IT budget

Performance Goals

Engagement

·         Well organised and planned governance structures

·         Stakeholder feedback to be taken every quarter

Operating with Excellence

·         Deliver agreed service levels to all concepts

·         Provide Real-time access to IT infrastructure for Operations

·         Reduce cost

Satisfied Members

·         Tools to work all the time without errors

·         Keep IT Managers and stakeholders in KSA satisfied with the level of response

Business Performance

·         Deliver projects on time

·         Deliver on cost performance

Qualifications & others

·         B.tech or primary degree holder in any stream withcertification in Microsoft, Cisco & security

·         6-8 years’ experience out of which  at least 2 years in individual contributor role

·         Has worked in hotels or restaurants or both in the past for at least 4 years

·         Has worked closely with POS vendors like Micros/Prologic (other POS brand is also good) or has worked in a entertainment or fitness environment with relevant tools and processes

·         Project Management certification is desirable but not must

·         Good communication skills in English (both written and spoken)

·         Willingness to cover distances in KSA to provide outlet services

·         India or KSA  based

·         Joining to be within 45 days of selection

·         Salary as per market standard