Job Detail

Shift Supervisor - Trans Skills LLC

Date Posted: Jul 04, 2022

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Executes operations during scheduled shifts.
Monitoring operations team responsiveness & coordination with operations manager.
Anticipates customer needs by constantly evaluating the nature of frequent inquiries.
Ensure smooth operational processes according to the set KPIs.
Meet relevant KPIs and assurance to team’s productivity.
Fill in with hands-on support to the call-centre agents at times of gaps and absences.
Must motivate, guide and support all relevant personnel in operations.
Maintaining good level of discipline and service standards.
Enhance operational capabilities and deliver services better, faster and efficiently.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Maintains a calm demeanor during periods of high volume calls or unusual events.
Communicates information and necessary updates to operations manager.
Abide to operational policies and procedures, including safety and security.
Organizes opening and closing duties as assigned.
Assists in training by positively reinforcing successful performance to new & exiting staff.

Preferably a graduate in business administration.
At least 3 years of experience being shift incharge or supervisor.
Experience in fleet management and customer support solutions.
Aware of industry best practices, standards their impact on customer service levels.
Professional written, verbal communication and interpersonal skills.
Ability to thrive under pressure and work independently in a fast-paced environment.
Solid organizational and time management skills.
Preferably with a Valid UAE Driving License & owns a vehicle.