Job Detail

Job Description

• Accountable for customer satisfaction through quality of service and precise communication
  
• Accountable for equipment safety and performance
  
• Accountable for selling service repairs
  
• Accountable for resolving customer service quality complaints
  
• Accountable for resolving customers invoicing complaints related to maintenance operations
  

• Accountable for the end-users, the sites and the technicians' safety
  
• Accountable for the delivery of service according to the service contract requirements, the time limits, the AL-ARABIA quality standards and the local regulations
  
• Accountable for the control of the field operations costs and the profit margin  
  
• Accountable for service repairs sales
  
• Accountable for managing the third party inspections visits and follow-up actions
  
• Validates the service contract technical terms with the salesperson
  
• Accountable for supporting the maintenance of any third party equipment coming into the maintenance base
  
• Responsible for helping the call center agent solving technician call out assignment conflicts (priorities & trouble shooters fitter schedule)
  
• Accountable for solving and closing the open call outs and reacting in case of stopped equipment and/or safety issues
  
• Accountable for reducing the call outs in his area
  
• Accountable for the timely completion of the planned maintenance visits
  
• Accountable for the planned maintenance scheduling and optimized routing
  
• Responsible for performing site audits
  
• Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
  
• Responsible for the control and authorization of overtime
  
• People management / Leadership
  
• Accountable for the performance of his assigned technicians
  
• Accountable for maintenance technicians motivation and competence development
  
• Accountable for determining and checking technicians' performance objectives
  
• Accountable for communication with his technicians & conducting of the weekly tool box meeting
  
• Accountable for managing technician annual leave, absences and back-up, and call out technician scheduling
  
• Accountable for technician timesheet validation before payroll
  
• Accountable for equipment assignment to technician and technician workload balancing
  
• Responsible of defining the technician capacity need and for the technician hiring and selection process
  
• Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone and instruments