Job Detail

Service Desk Operator - Arabic Speaker - Black Pearl Consult

Date Posted: May 06, 2025

Note: This job is sourced from Zoho Recruit jobs api provider. Jobs-nation takes no responsibility we are just a search data provider.

Job Detail

Location:

Doha , Qatar
Company:

Black Pearl Consult
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:
Gender:

No Preference
Degree:

NA
Apply Before:

Aug 06, 2025

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Job Description

Are you the calm in the storm when IT issues arise? Do you have a knack for keeping things running smoothly while delivering outstanding customer service? If yes, this is the opportunity for you!

We’re looking for an experienced Service Desk Operator to be the front line of technical support — managing helpdesk operations, ensuring rapid issue resolution, and keeping our internal customers happy and productive.

Your mission: minimize downtime, meet SLAs, and make sure every user feels supported at every click.

Your Key Responsibilities:

Provide first-level IT support for software, hardware, network, and connectivity issues.

Manage helpdesk operations and ensure timely issue resolution aligned with SLAs.

Monitor incident status, follow up on open tickets, and escalate critical cases efficiently.

Maintain clear communication with end users and IT teams, ensuring seamless support flow.

Gather and analyze customer feedback to continuously improve IT services.

Propose enhancements to service desk processes based on user feedback and system performance.

Ensure proper handover of complex issues to second-level support teams.

Maintain ongoing communication with users across subsidiaries to provide accessible support.

Educate users on support procedures and escalation processes.

Work closely with IT teams to meet support goals and minimize disruptions to business operations.

Requirements

To be considered for this role, you need to meet the following criteria:

Bachelor’s degree in IT, Computer Engineering, or related field.
8–10 years of experience in a service desk or IT support role.

Certifications:

ITIL 4 Foundation or higher
CompTIA, Network+ (preferred)
Azure fundamentals / Cloud certification (preferred)

Bilingual (English & Arabic) preferred.
Valid Qatar driving license.
Strong experience with service desk management systems (ServiceNow, BMC Remedy, OpenText).
Familiarity with Microsoft Windows, Office 365, and other enterprise tools.
Analytical, problem-solving mindset with excellent communication skills and a customer-first approach.
Ability to manage multiple tasks in a fast-paced environment, staying updated on the latest IT solutions.

Follow the Black Pearl channel on WhatsApp.

To know other vacancies we have, please feel free to visit our website - www.blackpearlconsult.com

Disclaimer: Please note that Black Pearl will never ask any of its candidates for any payment in exchange for our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails, SMS, or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application, please report and write an email to [email protected] or contact our office at +9712 6225503.

Benefits

Skills Required

Job is expired

Company Overview

Black Pearl Consult

Longowal, UAE

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