Job Detail
Service Desk Agent - Al Nahiya Group
Job Detail
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Location:Abu Dhabi , UAE
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Company:
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Type:Full Time/Permanent
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Shift:First Shift (Day)
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Career Level:NA
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Positions:1
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Experience:1 - 2 years
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Gender:No Preference
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Degree:NA
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Apply Before:Apr 19, 2025
Job Description
This role is a key position for the delivery of process innovation and continuous improvement initiatives across GBS. The role will play an important role in helping to foster a culture of sustainable change through the creation and implementation of CSI plans and processes. • Good understanding of business processes, service offerings and communication • Strong ability to effectively recognize and manage interpersonal communication needs • Active working relationship within other cross functional areas • Develop working relationships within all other departmental specialties as well as other functional areas within EBS • Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures. • Research required information using available resources for faster resolution • Recognize, document, and alert the management of trends in requests & queries • Identify customer needs, research issues, resolve complaints, and provide solutions • Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team • Recommend improvements for processes to boost organizational efficiency • Identify and escalate issues to supervisors • Provide service information to customers • Awareness to update knowledge base EXPERIENCE • Superior listening, verbal, and written communication skills • Ability to handle stressful situation appropriately • Proficient in service management tools • 1-3 years of experience in a call center environment • Knowledge of customer service practices and principles EDUCATION • University/college degree is an asset. • Previous customer service experience, preferred. KEY SKILLS • Verbal communication • Phone skills • Listening • Data entry skills • People skills • Informing • Customer focus • Customer service • Attention to detail • ProfessionalismRequirements
Benefits
NA
Skills Required
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