Job Detail

Senior IT Support Analyst - Black Pearl Consult

Date Posted: Feb 16, 2022

Note: This job is sourced from Zoho Recruit jobs api provider. Jobs-nation takes no responsibility we are just a search data provider.

Job Detail

Location:

Dubai , UAE
Company:

Black Pearl Consult
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:
Gender:

No Preference
Degree:

NA
Apply Before:

Dec 01, 2022

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Job Description

A new role has come up with an international law firm based in the UAE. Our client is recruiting for a well-experienced Senior IT Support Analyst interested in working in a standalone role, covering their offices in the UAE – Dubai or Abu Dhabi. You will primarily be responsible for providing desk stop support to all employees in the UAE. Reporting directly to the Regional Technology Manager, with direct interaction with other IT support team members across Europe, you will also be tasked to perform the following responsibilities but not limited to:

Exceptional telephone and email support to users.
Handling the variety of walk-in requests to the Service Desk in a professional manner.
On-site desk side support for the UAE offices
Excellent incident management; progressing and monitoring through to resolution.
Audio visual support - meeting room set up and video conferencing support
Imaging, installation and setup of PC equipment
Support of HP printers / MFP devices
Setup and support of mobile devices
Create support documentation and knowledge articles for use by the IS team and the business.
Involvement in ad hoc projects for UAE and other countries (when needed)

Requirements

To be considered for this role, you need to meet the following requirements:

A degree holder in IT and additional certifications in IT would be a plus
With at least 5 years of relevant experience
Have worked with large multicultural professional work environment; previous/current work experience in a law firm would be a plus
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks.
Knowledgeable in database maintenance and system security.
Currently based in the UAE
Willing to work in a standalone role
Willing to travel between Dubai/ Abu Dhabi, when needed
Having a valid driving license would be plus
Currently based in the UAE

To know other vacancies we have, please feel free to visit our website - www.blackpearlconsult.com

Disclaimer: Please note that Black Pearl will never ask any of its candidates for any payment in any form in exchange of our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails, SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application, please report and write an email to [email protected] or contact our office on +9712 6225503.

Benefits

Skills Required

Job is expired

Company Overview

Black Pearl Consult

Longowal, UAE

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Office C - 2502, Ontario Tower, Business Bay, Dubai, United Arab Emirates

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