Senior Account Manager

Senior Account Manager - Quant

Date Posted: Mar 06, 2024

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Job Detail

Location:

Riyadh , Saudi Arabia
Company:

Quant
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:

4-5 years
Gender:

No Preference
Degree:

NA
Apply Before:

Jun 06, 2024

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Job Description

Job Role:

Quant, a pioneering Saudi enterprise, leads the charge in digital transformation by leveraging the vast array of data resources available in the fourth industrial revolution. We are deeply committed to delivering exceptional Data Science and AI SaaS products and solutions, with a specialized focus on the real estate sector through Suhail and the retail sector through Fruits360. Our talented dream team possesses unique expertise, enabling us to achieve a track record of marvels, from analyzing more than a trillion data records to serving hundreds of clients across more than 10 industries. Our strategic international and local partnerships alongside our expertise have positioned us as trailblazers in the global transition towards data-driven economies.

As a Senior Account Manager you will be increasing sales and building successful long-term relationships with our subscribers. Which includes handling mainly the upselling pipeline, and attending to subscribers’ requests and support tickets while also assisting with pre-sales. This includes liaising between subscribers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to subscribers needs. You will also identify marketplace opportunities, prospect and engage new clients, and manage the contract process.

Job Responsibilities:

Develop and maintain strong relationships with assigned clients, serving as their primary point of contact for all account-related matters.
Understand client needs, objectives, and challenges to effectively position our products and services and provide tailored solutions.
Meet and exceed sales targets by identifying opportunities for upselling and cross-selling, and by actively expanding the scope and value of each client account.
Collaborate with internal teams, including sales, marketing, and product development, to ensure client needs are met, and to drive growth and customer satisfaction.
Create and implement strategic account plans, outlining goals, timelines, and tactics to achieve business objectives and maximize client retention and growth.
Conduct regular business reviews with clients to assess performance, address concerns, and identify opportunities for improvement.
Negotiate contracts and agreements with clients, ensuring mutually beneficial terms and conditions. Analyze account data and key performance indicators (KPIs) to identify trends, track progress, and provide insights to internal stakeholders.
Resolve any issues or complaints raised by clients promptly and effectively, ensuring a high level of customer satisfaction.
Stay up to date with industry trends, market developments, and competitors to maintain a competitive edge and identify new business opportunities.
Handling and maintaining our CRM system, ensuring it contains up to date details and updates.
Handling and enhancing our customer support and sales framework and procedures.
Communicating new product developments and announcements to prospective clients.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Assist with high severity requests or issue escalations as needed.
Improve the onboarding process for subscribers, to ensure they are initiated successfully as quickly and with as minimal an onboarding cost as possible.
Develop product know-how and training needs for subscribers.
Sustain business growth and profitability by maximizing value.
Analyze subscribers’ data to improve customer experience.
Responsible for self-continuous development of Suhail knowledge, reviewing and testing updates as early as possible to always be the anchor for the subscribers aligning them on new features that might be on their requirements list.

Requirements

Academic Prerequisites:

Bachelor’s Degree in Business Administration or Marketing, or other relevant fields.

Personal Skills/Qualities:

Social skills and emotional intelligence.
Persistence and tenacity.
Negotiation competency.
Agility and responsiveness.
Aptitude to work in a diverse environment.
Proficiency in English and Arabic, including speaking, writing and reading.
Strong presentation & negotiations skills.
Strong research and strategic analysis skills.

Business and Software Skills Required:

Experience in software sales.
Basic knowledge of technology concepts and the new trends.
Capacity to be flexible and work hard, both independently and in a team environment.
Proven track record of closing many large accounts in Saudi Arabia.
Proficiency in CRM software.
Willingness to work occasionally outside of normal business hours.
Customer service focus.

Benefits

Company Sponsored Incentives:

The Senior Account Manager could be eligible to be considered for numerous incentive mechanisms, being:

Employee Stock Ownership Plan (ESOP), where company shares are given to the employee based a specific mechanism based on duration of employment alongside milestones achieved.

The Career Development Plan, where the Company supports the employee’s growth by covering the expenses tied to gaining certificates that are pre-approved in accordance with the employee’s career development plan.

The Profit Incentive Plan, comprised of a bonus payment pool based on the Company’s generated revenue.

The Milestone Incentive Plan, awarded based on achievements relevant to enhancing the functions within your department or achieving a key Company goal. All of which will be awarded based on certain subjective criteria established by the Company’s management.

Commission Plan, awarded based on certain subjective criteria further clarified in the commission policy set by the Company’s management.

Employee Wellness, part of the company’s culture is to promote wellness, best represented in the subsidies provided, such as healthy meal subscriptions, and discounts in numerous wellness and entertainment outlets.

Medical Insurance Plan

The Company provides a medical insurance plan as per Company policy. The current adopted medical insurance plan is provided by Bupa Medical Insurance, with the typical medical insurance plan being Premium 2.1. Further information regarding the policy may be provided upon request and provided policies may change according to vendor’s change in their policy plan structures.

Leaves & Holidays Policy as per Saudi Labor laws, some of which being:

Annual Leave: 22 business days of paid Annual Leave per contract year.

Holidays: paid Holidays inclusive of Eid Al Fitr, Eid Al Adha, Saudi National Day and Saudi Founding Day.

Compassionate Leave: Paid Compassionate Leave of seven 7 calendar days, in the event of death of employee’s parent, spouse, or child.

Sick Leave: Properly documented sick leave with full pay for up to 30 calendar days; and an additional 60 calendar days at 75% of salary, during each year of service.

Employee Allowances

As an employee of the Company, you will be eligible to participate in multiple Company-sponsored benefits and allowances, including:

Housing Allowance

Employees who do not receive housing by the Company receive a Housing Allowance of 25% of the employees basic salary.

Transportation Allowance

Employees who do not receive transportation means by the Company receive a Transportation Allowance of 15% of the employees basic salary.

Communication Allowance

Employees who do not receive communication means by the Company receive a Communication Allowance of 10% of the employees basic salary.

Benefits

NA

Job Detail