Job Detail

Restaurant Reservation Agent (Female) - Careers International

Date Posted: Jan 02, 2024

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Job Detail

Location:

Dubai , UAE
Company:

Careers International
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:

1-2
Gender:

No Preference
Degree:

NA
Apply Before:

Apr 02, 2024

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Job Description

Ensure through effective supervision that all services provided at Guest Relations are always available and carried out efficiently.
Implement guest recognition and guest contact programs.
Implement repeat guests and other related programs as well as update guest profile with pertinent information and general comments.
Supervise preparation and distribution of welcome cards and amenities.
Coordinate with other departments to ensure proper handling of amenities to be placed in VIP rooms (i.e., flowers, special occasion cakes, etc.)
Conduct regular inspection of rooms and liaise with the housekeeping department on deviation from standard set-ups.
Meet and escort all arriving guests ensuring that their needs are satisfied and that they are checked in a courteous and efficient manner. Give a complete introduction of the hotel and its facilities, pointing out fire evacuation routes.
Review daily arrivals/departures, for guests with airport pick-up/drop-off, and liaise with Concierge to book/assign appropriate vehicle/driver. Coordinate closely with Airport Representative and transport personnel for the timely dispatch of transport service.
Work with Room Reservations for the accurate flight information, and with Visa/Protocol officer to assure compliance on proper documentation and hassle-free entry of guests.
Constantly check reservations to ensure that guests with special requests are handled correctly.I
Supervise usage of all available systems and equipment including PMS (Property Management System), AV Equipment, internet lines, etc.