Job Detail

Required - Student Account Advisor - EducoHire

Date Posted: Oct 01, 2023

Note: This job is sourced from Zoho Recruit jobs api provider. Jobs-nation takes no responsibility we are just a search data provider.

Job Detail

Location:

Dubai , UAE
Company:

EducoHire
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:

2-5 years
Gender:

No Preference
Degree:

NA
Apply Before:

Jan 01, 2024

Email to Friend Add to Favourite Report Abuse

Job Description

Job Code:

Full-time position reports to the Director of Student Accounts and Finance Manager. The Student Account Advisor assists students in all aspects of the financial aid application process and all billing processes, provides clerical support and exceptional customer service. The Student Accounts Advisor position is the first point of contact for all student inquiries regarding tuition billing and payment. The position requires the ability to protect and maintain confidentiality of data communications.

Essential Duties/Responsibilities

Responds to student inquiries regarding financial aid, tuition billing, and refunds via telephone, email, and/or in person while maintaining federal, state and intuitional policies in a consistent and understandable manner.
Assists students with the completion of required financial aid forms and electronic processes such as the Free Application for Student Financial Aid (FAFSA), master promissory notes, entrance loan counseling and other electronic forms.
Reviews collected documents for completeness and accuracy, thus ensuring timely awarding of Financial Aid for students.
Assists students submit payment for tuition and fees and payment plans.
Performs student account audits to ensure that all tuition and fees have been billed according to the student’s academic record and tuition and fee rates.
Assists in outgoing call campaigns, deadlines reminders, and other notifications as necessary.
Assists with Pre-Collection efforts on student’s accounts.
Assists with refund check projects.
Explains and enforces all policies that impact student accounts.
Documents pertinent information or discussions with students in a timely fashion.
Communicates and works with other student services offices to timely and effectively resolve student inquires.
Participates in orientation events as requested.
Performs special projects as assigned by the Director of Student Accounts and Director of Financial Aid.
Treats fellow employees, students, and the institution’s guests with civility, and in harmony with Hult’s student centered approach to education.

Education & Experience

Bachelor of Masters degree
Minimum 2 years customer service/office clerical experience.
Ability to demonstrate exceptional customer service
Must demonstrate excellent organizational abilities and written communication skills.
Candidate must have the ability to communicate effectively, patiently, and sensitively over the phone, in person, and by e-mail.
Qualified applicants must be able to retain and relay accurate information.
Must have experience with Microsoft Office applications.
Ability to multi-task is essential.

Please note that you must have the right to work in the UAE to be considered for this position.

How to apply:

Please click on the box "Im Interested" and upload your resume or "Easy Apply"
If you have any question related to this Job opening,do write to us at [email protected]
Audio or Video Resume have 70% higher chance of getting Calls from potential schools. If you have not created Audio or Video Resume, you can create and share link at https://forms.gle/8Q7FMkaUDrQ5ynVp6

About EducoHire

Established in Dec 2020, EducoHire is a leading Educational Recruitment and Staffing firm, providing high-caliber teachers, principals and admin staffs to Schools, Coaching Institutes and Ed-Tech Companies.

EducoHire works with