Job Detail

Requirements

• A University graduate with relevant degree within a computing or business discipline;
  
• Microsoft Dynamics CRM Certifications (2016, D365) are desirable;
  
• Strong functional knowledge and understanding of Microsoft Dynamics CRM covering a wide spectrum of industries and sectors;
  
• Minimum 6+ years of relevant and proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is a must;
  
• Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation;
  
• Working knowledge of the Power Platform (Power Apps, Automate, Power BI);
  
• Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customisations and development of Business Data Models for different solutions;
  
• Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons.
  
• Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hypercare support;
  
• Knowledge of Azure DevOps & CI/CD is a plus;
  
• Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus.
  

• Provide guidance and mentorship (technical/professional) to groom other team members;
  
• Represent the company’s Microsoft Business Solutions team in a professional and positive manner at all times.
  
• Proven track record of successful maintenance or end to end implementation of a number of solutions for medium/ large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance etc.);
  
• Proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution following effective design approach;
  
• Experience of consultancy roles in software delivery;
  
• Experience in a delivery-orientated IT environment using waterfall, agile and DevOps methodologies;
  
• Adept at business requirement analysis, solution design, development, system verification and deployment strategies;
  
• Ability to see the bigger picture and suggest solutions both within and outside the current implementation;
  
• Experience in creation of demos, supporting pre-sales activities is an advantage;
  
• Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation knowledge;
  
• Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;
  
• Organise, execute, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team;
  
• Interface effectively with other members of the consulting team to arrive at best in class solution, and provide a sustainable and scalable solution architecture and application to meet client’s requirements;
  
• Deliver high quality business and software solutions & services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/ customizations;
  
• Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc;
  
• Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget;
  
• Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps;
  
• Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations; Proactively skilling up on new versions and technology stack to be future ready;
  
• Work on the creation of Dynamics 365 solutions and industry templates;
  
• Meet and exceed customer expectations of business knowledge, skills and behaviour; Be a trusted advisor for our clients and help to provide solutions which can be upgrade ready;
  
• Proactively identify business/ project/ technical/ support risks and provide suggestions to mitigate or communicate as necessary;
  
• Proactively communicate progress updates to relevant parties both formally and informally;
  
• Support practice development activities such as defining, solutioning and configuring industry specific solutions; Be an active member of technical and design working groups within the practice;
  
• In all activities, ensure timely completion of internal processes and mandatory trainings;
  
• Drive for process improvement, feature reusability and other initiatives to maximize efficiency in delivery;
  
• Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors;
  

Benefits