Job Detail

Job Description

Company Overview:

We are a dynamic and growing organization seeking a highly skilled and proactive Business Operations and Compliance Specialist to join our team. This role is crucial in ensuring seamless company operations by efficiently managing licensing, visa processing, and government-related documentation while supporting our business process outsourcing (BPO) services and consulting functions. The ideal candidate will have a strong background in compliance, administrative support, and excellent communication skills. The position requires proactive engagement with government authorities, internal teams, and clients to maintain compliance, streamline processes, and enhance operational efficiency.

Additionally, the role contributes to business development by supporting sales efforts, client retention, and cross-functional administrative tasks.

1. Company Licensing & Renewals

• Ensure the timely renewal and management of Clients  licenses and permits.
  
• Coordinate with government authorities to complete licensing procedures and resolve any compliance issues.
  
• Maintain accurate records of all licensing documents and track expiration dates to ensure renewals are completed on time.
  
• Serve as the primary administrator for the clients governmental portals .
  
• Assist clients with business setup processes, including licensing and renewals ,Visa ,Cancellations etc .
  
• Upsell and cross-sell additional services to clients during the business setup process.
  
• Provide expert guidance on KSA-specific licensing requirements and procedures.
  
• Ensure compliance with KSA's regulatory environment, including the latest updates and changes in licensing policies.
  
• Facilitate the setup of new companies in KSA, including obtaining necessary permits and registrations.
  

2. Visa Assistance for Clients

• Provide assistance with visa applications, renewals, and cancellations for  clients.
  
• Coordinate with immigration authorities and third-party vendors to ensure the smooth processing of visa requests.
  
• Maintain up-to-date records of all visa-related documentation for  clients to ensure compliance with local regulations for UAE &KSA.
  
• Track on the progress of visa applications and ensure timely processing
  
• Specialize in KSA visa processes, including work visas, residency permits, and other relevant documentation.
  

3. Government Letters and Documentation

• Manage the preparation and submission of government-related documents and letters.
  
• Coordinate with government agencies to handle any documentation required for the business.
  
• Ensure that all required paperwork, including approvals, permits, and certifications, are filed accurately and on time.
  

6. BPO Admin Services

• Assist with Business Process Outsourcing (BPO) administrative tasks, including managing documentation, client communication, and reporting.
  
• Support the BPO team by ensuring that administrative tasks are completed efficiently and in a timely manner.
  
• Handle client inquiries related to BPO services and provide necessary information to internal teams or clients.
  

7. Support for Company Operations

• Provide general administrative support across various departments to ensure smooth company operations.
  
• Track and report on contracts renewals and license renewals to ensure no disruptions to business operations.
  
• Assist with managing and reporting on the progress of business setup processes for clients.
  
• Update details in the ERP system (Zoho) related to business operations for clients.
  

8. Support for Consulting Division & Business Operation Division

• Support the Consulting Division and Business Operation Division in achieving their departmental goals by contributing to client retention, business development, and operational success.
  
• Assist with strategies to attract new clients and maintain strong relationships with existing clients.
  
• Provide administrative and operational support to both divisions, ensuring smooth project delivery and operational efficiency.
  
• Help drive departmental growth by supporting, participating in client meetings, and offering insights to improve client services.
  

9. Ad-Hoc Tasks

• Assist with any ad-hoc tasks or special projects assigned by senior management or department heads.
  
• Provide operational support for internal teams, ensuring that all tasks are completed efficiently and within deadlines.
  
• Contribute to ongoing process improvements and help streamline business operations as needed.
  
• Respond to urgent requirements and assist with any departmental needs on a case-by-case basis.