Job Detail

Requirements

• Project Management & Coordination:
  
• Lead the planning, execution, monitoring, and delivery of Zoho implementation projects.
  
• Coordinate between clients, Zoho developers, and internal teams to ensure seamless project execution.
  
• Track project progress, manage deadlines, and address any issues or risks proactively.
  
• Implementation & Customization:
  
• Work with Zoho products including Zoho Creator, CRM, Analytics, Projects, Desk, Books, and other Zoho One application.
  
• Oversee the implementation, customization, and configuration of Zoho applications to meet client requirements.
  
• Provide guidance and feedback to Zoho developers for custom features and API integrations.
  
• Client Interaction & Support:
  
• Act as the primary point of contact for clients during project life cycles.
  
• Gather and document client requirements, ensuring alignment with project objectives.
  
• Provide regular updates to clients and internal stakeholders on project progress.
  
• Address client concerns and ensure high levels of customer satisfaction.
  
• Team Collaboration:
  
• Collaborate with developers and technical teams to resolve any technical challenges.
  
• Ensure that all team members are aligned on project goals and deliverables.
  
• Facilitate knowledge sharing and training sessions for team members and clients.
  

Requirements and Skills:

• Experience:
  
• Minimum of 3 years of experience in project coordination or management, with at least 2 years of hands-on experience with Zoho products.
  
• Technical Knowledge:
  
• Familiarity with Zoho Creator, Zoho CRM, Zoho Analytics, Zoho Flow, Zoho Desk, and other Zoho applications.
  
• Understanding of Deluge scripting, API integration, JavaScript, HTML, CSS, PHP, and SQL is preferred.
  
• Communication & Organization:
  
• Strong verbal and written communication skills for client-facing roles.
  
• Proven ability to manage multiple projects and stakeholders simultaneously.
  
• Excellent problem-solving skills and a proactive approach to addressing challenges.
  
• Certifications & Education:
  
• Zoho CRM or Zoho Creator certifications (highly preferred).
  
• Bachelor’s degree in a related field.
  
• Interpersonal Skills:
  
• Exceptional customer service and active listening skills.
  
• Ability to maintain professionalism under pressure.
  
• A collaborative mindset with a strong work ethic and growth-oriented attitude.