Job Detail

Job Description

Stella stays - who are we?

Stella Stays is a prop-tech start-up with a mission to reinvent rental globally and a vision to create the future of living. 

We offer beautifully designed, thoughtfully equipped, tech-enabled residences, and a seamless digital guest experience. 

Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East and North Africa (MENA), Europe and North America. Our proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management. 

Stella Stays is the winner of:

• 2022 Gulf Business Award for "Proptech Company of The Year" 
  

• 2021 Stevie Awards for the “Most Innovative Tech Start-up of The Year” and “Innovative Achievement in Sales” for our technology and revenue generation strategy respectively.
  

About the role:

As the Operations Lead at Stella Stays, you'll be a driving force in maintaining operational efficiency and property quality. Your role encompasses implementing strategic property management strategies, overseeing daily operations, and upholding Stella Stays standards.

Responsibilities:

• Formulate and lead property management strategies, aligning them with Stella Stays' financial and operational goals.
  

• Address guest concerns and issues promptly, enhancing satisfaction and upholding our service standards.
  

• Ensure round-the-clock emergency coverage to prioritize guest safety and well-being.
  

• Provide timely reports and efficiently respond to information requests.
  

• Manage staff schedules and assignments across KSA for effective resource allocation.
  

• Oversee day-to-day property operations, including budget management and report preparation.
  

• Execute efficient procedures for handling challenges within defined timeframes (SLAs).
  

• Maintain accurate and up-to-date records on a daily basis.
  

• Collaborate with approved service providers for maintenance and renovations, including obtaining quotes and managing repairs.
  

• Possess a comprehensive understanding of service providers' roles and lead tendering processes.
  

• Effectively manage both in-house and third-party maintenance teams.
  

• Supervise service provider contracts, scope of work, and SLAs, ensuring alignment with standards.
  

• Achieve established goals within budget limits, proposing cost-effective solutions.
  

• Enhance guest and customer satisfaction through effective communication and creative problem-solving.
  

• Identify opportunities for process enhancement to elevate operational efficiency and guest experiences.
  

• Cultivate strong supplier relationships to ensure seamless collaboration and service delivery.