Job Detail

Job Description

JOB PURPOSE:

To undertake a variety of tasks related to lube change services, including Oil-Filter change, battery and air-filter checks, etc. providing the required quality, quantity, brand and specification, operating in a safe and efficient manner, and providing quality service and best customer care to all customers.

KEY ACCOUNTABILITIES

• Checks the condition and cleanliness of Lube Change bay, and the stock of various lube products and spare parts available in the station, at the beginning of each shift.  Attends the Lube change service bay and greets the customers as they enter to lube change area. Advises on various services and grades of oil, filters and relative benefits as well as the products offered and their prices. Inform customer about the various grades of oil, filters and their relative benefits. 
  
• Promotes the new products for upselling purposes. Asks and understands customer’s requirements and checks the vehicle thoroughly for any leakage or damages before starting the Lube change process, to ensure that there are no damages caused to the car and avoid any unreasonable claims by the customers. Takes consent from the customer & carry out the approved & confirmed services.
  
• Changes the Oil, Oil filter, etc. and provides all requested services according to quantity, quality, specifications and brands specified by the customer. Ensures all necessary care and best quality service in dealing with various brands of cars. Carries out the routine checks, i.e. batteries, air filter, Auto-transmission system, power steering, etc. Cleans inside of the car and ensures that the car is returned to the customer in excellent condition of cleanliness.    
  
• Receives the payment at the end of the lube Change process and gives receipt accordingly.
  
• Makes sure that the right bill is provided with proper PLU’s.
  
• Confirms the receipt once again to make sure the payment is for the right services & post it to the system accordingly
  
• Maintains accurate Lube Change records, recording registration number of the vehicles, nature of services provided, quantity and specification of oil, other products and parts used, time and amount of payment received, for all cars serviced during the shift.
  
• Maintains clean and hazard free site premises, facilities and equipment. Checks the Oil change bay and equipment daily and carries out first level preventive maintenance.
  
• Informs ASSM/SSM of any Lube or other products/parts supply requirements, repair/maintenance needs, customer complains etc. Prepares Stores requisition orders for ASSM/SSM approval.
  
• At the end of each shift, takes stock of Accessories i.e Oil filter, flushing , (consignment stock) in order to determines order quantity.
  
• Updates Daily Control Sheet shift wise.
  
• Assists ASSM/SSM and other team members as required. Performs other related duties as and when assigned by the Assistant Service Station Manager or the Service Station Manager.