1. Develop product knowledge by keeping up to date with service and product offerings.
2. Sales of telecom products and services in the Store
3. Providing product and service information to the customers
4. Proactively demonstrate services to customer
5. Sell products and services to customers according to customer needs
6. Ensure process adherence in all transactions
7. Use range of tools and techniques available to structure and manage different types of customers and close sales (internet, marketing material, interactive areas and tools)
8. Ensure Retail Customer Journey is implemented as per Management
9. Follow, ensure& adhere to WFM report
10. Collect payments from customers in a secure and orderly manner
11. Respond to customer enquiries, finding the correct answers by consulting systems and other records
Requirements
Roles & Responsibilities
1. Develop product knowledge by keeping up to date with service and product offerings.
2. Sales of telecom products and services in the Store
3. Providing product and service information to the customers
4. Proactively demonstrate services to customer
5. Sell products and services to customers according to customer needs
6. Ensure process adherence in all transactions
7. Use range of tools and techniques available to structure and manage different types of customers and close sales (internet, marketing material, interactive areas and tools)
8. Ensure Retail Customer Journey is implemented as per Management
9. Follow, ensure& adhere to WFM report
10. Collect payments from customers in a secure and orderly manner
11. Respond to customer enquiries, finding the correct answers by consulting systems and other records