Job Detail

IT Help Desk Specialist (Saudi Nationality Only) - TIS (Tech for Integrated Services)

Date Posted: Jan 22, 2023

Note: This job is sourced from Zoho Recruit jobs api provider. Jobs-nation takes no responsibility we are just a search data provider.

Job Detail

Location:

Riyadh , Saudi Arabia
Company:

TIS (Tech for Integrated Services)
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:

1 - 2 Years
Gender:

No Preference
Degree:

NA
Apply Before:

Apr 22, 2023

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Job Description

Were recruiting a IT HelpDesk Specialist for a reputable managed services provider in Riyadh, Saudi Arabia.

Only Saudi Nationality located in Riyadh can apply

The Job holder will handle The Company IT Helpdesk tickets/requests and user support over the phone or email. Ensuring that all requirements necessary to protect The Company mission and core business processes are adequately addressed across the enterprise architecture.

Technical and Functional Duties and Responsibilities

• Follow all relevant policies, processes, and procedures so that work is performed in an ethical, professional, and uniform manner

• Manage day to day activities, timeline, and resources and provide advice as needed • Serving as the first point of contact for customers seeking technical assistance over the phone or email on the Issues related to Users: (Users issues, Printers, Email issues, Internet related tasks, New PC setup, New VoIP, VPN, System or tools set up, Network ports, Microsoft office, DC support, Attend to activity with vendors)

• Performing remote troubleshooting through diagnostic techniques and relevant questions • Determining the best solution based on the issue and details provided by customers • Direct unresolved issues to the next level of support or subject matter experts (SME) • Ensure that all regular health checks are carried out remotely on all IT components • Provide accurate information on IT products or services • Deliver best in class customer services

Requirements

• BA/BS in IT, Computer Science and/or Engineering.
• Minimum 1 years of relevant experience as IT HelpDesk or IT Specialist.
• Highly Recommended to be Registered in Saudi Council Of Engineers
• Prior experience within the KSA.
• Fluent written and spoken English and Arabic.
• Working Hours: 9:00 AM to 5:00 PM with Availability of On Call Support 24/7

Benefits

Skills Required

Job is expired

Company Overview

TIS (Tech for Integrated Services)

Longowal, UAE

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