Being responsible for the provision of IT infrastructure services including desktop applications, local and/or wide area networks, IT Security and policies.
Working with senior management to propose, agree and deliver IT services as defined in Service Level Agreements with existing and projects.
Being responsible for IT hardware, software and maintenance procurement.
Administers the organizations policies and procedures regarding use of computers and data access for the purpose of ensuring compliance with organizations policy and departmental guidelines.
Install and configure appropriate software and functions according to specifications..
Manages assigned projects and program componentsfor the purpose of delivering services in compliance with established guidelines and/or objectives.
Preparing variety of written materials for the purpose of documenting activities, providing written reference and/or conveying information.
Trains staff (primarily within the technology area) for the purpose of ensuring their ability to use new and/or existing operating systems, application software, hardware and peripherals.
Troubleshoots malfunctions of network hardware and/or software applications within the organization’s local and wide area networks, telephones, security systems, and A/V systems for the purpose of resolving operational issues and restoring services.
Manage user accounts and access on company systems.
Office365 administration and manage SharePoint online portal.
Maintain records/logs of repairs and fixes and maintenance schedule.
Ensure integrity, security and privacy of networks and computer systems.
Manage backups and business continuity tasks.
Requirements
Bachelor degree in Information Technology or Computer Science or equivalent field
5+ years of progressive experience
Proficient in MS Office Applications i.e. word and excel
Excellent knowledge of technical management, information analysis and of computer hardware/ software systems.
In-depth knowledge of computer hardware and software.
Good communication, time-management and organization skills.
Excellent diagnostic and problem-solving skills.
Hands on experience with computer networks, network administration and network installation.
Good knowledge of internet security and data privacy principles.