Job Responsibilities : · Functional experience in SAP IS-Utility for large Project and Support team including business process definition, configuration, functional/integration/performance testing etc. · Possess strong communication skills for interaction with different stakeholders technical and Non-technical. · Ability to create/maintain project documentation to allow smooth transition of Project into Support organisation · Ability to maintain a common set of scoping, design, implementation and test artefacts and templates in line with agreed Project definitions · Support of core business processes · Preventative maintenance tasks to ensure IT systems are operational and secure, and to prevent future incidents · Troubleshooting incident and problem resolution, maintaining the highest levels of customer satisfaction possible · Managing Project and change request (CR) scoping, estimation and design through to implementation.
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