Welcoming guests and checking their details against their bookingsAllocating guests their rooms and providing keysAnswering phones from prospective customers and guests, taking messages and delivering themCompleting administrative tasks such as filing and photocopyingResponding to requests for help and informationProviding concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractionsPreparing room bills and ensuring prompt paymentsChecking guests out, taking payments and returning depositsRequirements-Must be able to speak in Mandarin fluently
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