Job Detail

Job Description

Our client, one of world’s leading sports resort is looking for a Hostess to be based in Abu Dhabi, UAE. In this role, the job holder will be responsible for welcoming and greeting guests as they walk into the facility. Hostesses are usually the first point of contact between the resort and its guests and in charge of carrying out all necessary tasks related to the front desk. Other responsibilities would include bur not limited to:

• Greeting guests as they enter, give a warm welcome and register guests taking into account the established SOPs
  
• Responsible for the overall assistance given to guests, in charge of assisting the guests and taking them in the resort facility
  
• Providing guests with all the queries, orient the guests will all of the services that the resort caters and answering any questions that the guests may have
  
• Seating guests at tables or in waiting areas, ensure that guests needs and desires are met
  
• Engaging with guests to ensure theyre happy with all the services provided by the resort
  
• Responsible for bookings over the phone, email, etc.; ensure book registration of each guest as they arrive and answering phone calls, taking reservations and answering questions
  
• Have a good knowledge of the whole services provided by the resort
  
• Providing and exceeding 100% customer service and contributing to the development of customer satisfaction programs
  
• Coordinate with head chefs, maintenance, transportation, and security managers
  
• Ensure that lobby area is tidy and presentable
  
• Provide helpful and inviting environment for guests and constantly remind servers of guests waiting
  
• Ensure and coordinate any maintenance related to the resort facility
  
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  
• Demonstrate a complete understanding of the resort’s policies and procedures and service standards and have full knowledge of the resort’s facilities, products and services, offers, amenities, events, etc.
  
• Address complaints and go the extra mile to make sure our guests are satisfied; handles guest complaints and escalate to manager if needed
  
• Communicate with guests in-person or via phone or email, follow-up to ensure that each complaint has been resolved to the customer’s satisfaction
  
• Communicate with guests in-person or via phone or email, follow-up to ensure that each complaint has been resolved to the customer’s satisfaction
  
• Anticipate guest needs and build rapport with customers, responding quickly and efficiently to guest concerns
  
• Conducts all of the above in accordance with the resort’s policy
  
• Bid farewell and invite guests for future visits in accordance with the established standards
  
• Ensure compliance with health and quality standards
  
• Any other Ad Hoc duties that maybe assigned by management from time to time