Our client is a multinational manufacturer of reciprocating compressors. They are currently recruiting a mechanical or industrial engineer having at least 5-7 years experience in Field Service of reciprocating compressors.
Job Responsibilities
Maintenance and overhauling of compressors and auxiliaries, with extensive experience in Hyper Compressors.
Working outdoor and indoor as well on LPG/LPM & LNG ship carriers.
On request, provide assistance to our repair center at our work shop facilities.
Able to work independently and supervise a junior service team.
Advise customers of new developments (opportunities to upgrade older equipment) and requirements regarding stocking of spare parts, service requirements and techniques.
While on customer premises bring to the customer’s attention any deficiencies or potential hazards observed.
Maintain a good professional relationship with all customers.
Ensure all service work is completed within the allocated time frame and meets with total customer satisfaction.
Customer-focused and responsible team player with the ability to forge relationships.
Support local field service team to provide optimum services to fulfil the contractual obligation, customers satisfaction and building up a permanent healthy relationship between parties and actively search for new opportunities.
Project cost monitoring and managing forecast materials and services required to execute jobs in the quickest time.
Maintain and revamp existing control systems including troubleshooting, retrofit or revamp.
Ensure all service work is completed within the allocated time frame and meets with total customer satisfaction.
Responsible for organization and administrative duties which are connected to the work.
Provide a technical report of all service work in accordance with the companys reporting standards for each assignment.
Provide technical assistance / advise to the companys agency.
To help Clients with their problems or complaints and to achieve a satisfactory solution.
Communicate regularly with product specialists at the companys headquarters.
Act always in accordance with Company standards and procedure for Health, Safety and Environmental.
Respond efficiently to the demands of administration procedures imposed either by th company or its entities.
Travel activity to approx. 80% in the middle east region and worldwide when required.
Requirements
You have a passion for customer focus, a strong service orientation, enjoy working with people from different nationalities and possess excellent interpersonal skills.
You are of a reliable and communicative nature and have strong analytical and organizational skills.
A high degree of independence, communication skills in discussions with international clients and a highly developed quality conscience are characterizing your personality.
You have a bachelors degree in mechanical engineering.
You are fluent in the English language orally and written and you are familiar with the following IT applications (MS-Office; SAP; MS Dynamics CRM.