Job Detail

Excellence Officer - KAIZEN Asset Management Services

Date Posted: Oct 01, 2023

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This is a remote position.

Job summary, an Excellence Officer is expected to:

Execute and lead a culture of service excellence at KAIZEN.
Lead organizational process improvement initiatives to drive excellence in the delivery of our services.
Attracts occupants by answering service questions, complaints; suggesting information about other services.
Process orders, prepare correspondences and fulfil customer needs to ensure occupant satisfaction.

Responsibilities:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Communicate regularly with occupants to build and maintain a strong working relationship.
Provide accurate, valid and complete information by using the right methods/tools
Manage Customers’ enquiries received from all KAIZEN’s communication channels (WhatsApp / Phone Calls)
Deal with all received inquiries that range from asking about KAIZEN’s general questions to Site/Project specific questions.
Engage with Occupants on WhatsApp. Respond timely on WhatsApp messages.
Raise tickets through Freshdesk and resolve these promptly.
Use appropriate / professional soft skills: listening, questioning and empathy skills to gather the relevant information from our clients.