Black & Grey HR is recruiting an E-commerce Specialist for our retail client to manage online merchandise presentation on the website and organize, develop, and execute website marketing plans. As an e-Commerce Specialist, you will work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.
- Monitoring the sales operations for promoting products and accountable for achieving business goals and increasing the sales growth.
- Analysing and reporting online performance and results related to promotions and campaigns.
- Executing Online Exclusive Campaigns.
- Manage online merchandise presentation on the Website and execute effective position of products-based Season, on sale, inventory, newness, and trends
- Monitor to improve customer delivery performance and enhance customer satisfaction
- Keeping all operations smooth with close coordination with WebOps teams.
- Ensure service levels are set, achieved, and maintained by working closely with customer service, fulfilment, and platform providers.
- Analysing the fast-moving, slow-moving and dead stock in the stores and taking required actions to increase profitability.
- Keeping track of new promotional and advertising campaigns by competitors to gauge demand.
- Lead eCommerce projects and execute marketing plans to drive cost-effective qualified shopper traffic to websites.
- Enrichment of the website through new features to improve customer experience
Requirements
- Minimum of 3+ years experience in a fast-paced, e-Commerce business.
- Hands-on experience in managing and maintaining e-Commerce websites/portals.
- Sound knowledge of prevailing procedures and techniques in e-commerce.
- Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
- Familiarity with web design and a keen eye to detail.
- Excellent communication and collaboration skills.