Job Detail

Desktop support Engineer - Emirati - Black Pearl Consult

Date Posted: Jun 11, 2023

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Job Detail

Location:

Dubai , UAE
Company:

Black Pearl Consult
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:
Gender:

No Preference
Degree:

NA
Apply Before:

Sep 11, 2023

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Job Description

Our Client, a regional IT services specialist in Digital, Business Applications, Managed Services, Cloud, Security and Infrastructure, is currently looking for a Desktop Support Engineer for DUBAI Location

Responsible for providing technical support and assistance. They interact with customers by voice calls or in-person to resolve their system problems related technical and/or application issues.

Receives and handles requests for service, following agreed procedures.
Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions
Records incidents cataloging them by symptom and resolution
Acts under guidance to record and track reliability data for your services
Systematically interprets user problems and identifies solutions and possible side effects.
Uses experience to address user problems and interrogates database for potential solutions.
Escalates complex or unresolved incidents.
Records and tracks issues from outset to conclusion.
During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
Maintains records, informs users about the process and advises relevant persons of actions

Requirements

To be considered for this role, you must possess:

0-1 years of working in IT environment handling IT helpdesk/ Service Desk
Education : Graduate/Diploma in IT & IT Course is also preferred.
Good Communication & interpersonal Skill
Good skill in Ms-Office applications (Excel, Ms-word etc.)
Good reporting skill
Basic Knowledge of ITIL ( preferred)
Only for Emiratis with Family Book
Working Days – Mon -Fri

To know about other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - www.blackpearlconsult.com.

Benefits

Skills Required

Job is expired

Company Overview

Black Pearl Consult

Longowal, UAE

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