Job Detail

Customer Support Analyst - Black & Grey HR

Date Posted: May 30, 2022

Note: This job is sourced from Zoho Recruit jobs api provider. Jobs-nation takes no responsibility we are just a search data provider.

Job Detail

Location:

Dubai , UAE
Company:

Black & Grey HR
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:

1-3 years
Gender:

No Preference
Degree:

NA
Apply Before:

Dec 01, 2022

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Job Description

Black & Grey HR is recruiting for an upcoming Financial Services company in Dubai , UAE. Our Client is looking to hire a talented Customer Support Analyst to join their team.

- Communicate with customers across different channels (phone, email, chat)

- Respond to customer inquiries around deposits, trading, KYC, etc.

- Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis

- Utilize appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems in a timely and accurate manner.

- Preparing appropriate documentation in the call tracking system on incoming telephone calls
- Ensure that cases are resolved and closed to customer satisfaction

Requirements

- Bachelor’s Degree, with a business, technology, or a quantitative focus
- Customer Service orientation
- Personal interest/knowledge in cryptocurrencies and trading
- Prior experience in a trading firm, payment processing, crypto is a plus
- Able to solve practical problems-Able to interpret a variety of instructions furnished in oral, written or scheduled form

- Strong communication ability (listening, verbal, written)