Job Detail

Customer Service Representative - Redford Recruiters & HR Consultancy

Date Posted: Jun 11, 2023

Note: This job is sourced from Zoho Recruit jobs api provider. Jobs-nation takes no responsibility we are just a search data provider.

Job Detail

Location:

Al Ain , UAE
Company:

Redford Recruiters & HR Consultancy
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:

1-3 years
Gender:

No Preference
Degree:

NA
Apply Before:

Sep 11, 2023

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Job Description

We are looking to hire a Customer Service Representative for one of a High class outlet located in Al Ain, Abu Dhabi.

To qualify for this position, you should have at least 2 years of previous experience as a CSR in the Food & Beverage Industry. It is an immediate start.

Responsibilities:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Gender: Male/ Female

Experience: 2 years in the Food & Beverage industry

Other:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively