Job Detail

Customer Service Agent - Careers International

Date Posted: Jun 06, 2022

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Ability to understand customer’s requests and follow through to resolutions.
Ability to present customer’s needs clearly and compose grammatically correct written responses.
Ability to manage multiple customer queries simultaneously.
Ability to empathise with and prioritise customer’s needs.
Demonstrate interpersonal skills with diverse customer base.
Demonstrate conflict resolution skills and take ownership in resolving customer’s needs and escalating when necessary.
Demonstrate team-player attitude and flexibility to assist team members in completing tasks during high work load seasons.
Ability to adapt to changes in the work environment.
Be organised, detailed, action-oriented and self-disciplined.
Ability to work under pressure and maintain composure in highly escalated issues.
Self-motivated and willing to learn and progress.