Job Detail

Customer Service Advisor - Black & Grey HR

Date Posted: Feb 16, 2022

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Job Detail

Location:

Ras Al Khaimah , UAE
Company:

Black & Grey HR
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:

1-3 years
Gender:

No Preference
Degree:

NA
Apply Before:

Dec 01, 2022

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Job Description

Black & Grey HR is hiring for a Gaming business in the UAE. Our Client is looking to hire a Customer Service Advisor who will deal with a variety of customer requests and help individuals resolve their inquiries. They will be the first point of contact for our customers and will like to assist in making a difference for our customers and internal stakeholders

- Attending all inquiries via emails, chats, and telephone when on shift.
- Maintaining a professional and positive manner with all customers and third parties.
- Liaising with a third party or other departments to ensure smooth operations
- Prompt response to customer queries
- Troubleshooting problems for customers’ queries, raise to related departments to resolve customers queries.
- Always Providing excellent quality customer service and resolving customers’ queries in line with departmental procedures.
- Compile daily chat logs for management.
- Following company rules and policy.
- Other ad hoc duties.

Requirements

- A Bachelors degree, preferably in a commercial stream
- Minimum 1-2 years work experience in Customer Service
- Excellent communication skills of English and Hindi language (spoken & written)
- Proactive, Good Listener, and result-oriented.