Job Detail

Customer Service - Careers International

Date Posted: Jun 24, 2022

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Assist patients to complete all necessary forms and documentation including medical insurance.
Organizing and maintaining patient records, consent forms, payment forms, etc.
Ensure patients are informed if a clinician is running late or called out.
Ensure hygiene standards are maintained.
Respect and maintain the privacy and dignity of patients, assure client confidentiality always.
Answer all incoming calls and route them to the appropriate department/employee, answer customers queries, and provide information on procedures packages, specialties, timings of the consultant etc.
Book appointments over phone as well as through walk ins.
Schedule /Reschedule / cancel and confirms appointments.
Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
Confirm all appointments for the following day over telephone on a daily basis.