Job Detail

Customer Council Manager - UAE National Only - Sundus Recruitment Services

Date Posted: Jan 20, 2022
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Job Detail

  • Location:
    Abu Dhabi , UAE
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    NA
  • Positions:
    1
  • Experience:
    1-3 years
  • Gender:
    No Preference
  • Degree:
    NA
  • Apply Before:
    Dec 01, 2022

Job Description

Role: Customer Council Manager
ROLE PURPOSE:
Executing the bank and customer excellence group strategy of being best bank in service in UAE by creating and managing customer council.

RESPONSIBILITIES:

1. Manage Customer Councils
• Define customer groups
• Create pool of customers from each group
• Establish relationship with these groups
• Arrange council meetings (logistics with stakeholders)
• Collate feedback reports and action plans

2. Enhance Customer Segmentation
• Work closely with marketing and CMT teams to refine and enhance Customer segments

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Bachelors degree required
• People’s person
• Excellent understanding of cultures in the UAE
• Must be fluent in English
• Customer centric mentality
• Familiarity with bank systems, products, services especially in branches
• Ability to multi-task / address many issues simultaneously
• Team player
• Must be willing to travel all areas in UAE.
• Excellent in MS office (Excel, PowerPoint, word)


Requirements

Previous experience:
• 5 to 7 years of experience
• Customer Relationship Management
Banking OR Islamic Banking experience is mandatory

Benefits

NA

Skills Required

Job is expired

Company Overview

Longowal, UAE

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