Job Detail

Participate in all phases of new projects to assist in scoping, prioritisation and requirements definition to support the organisation:

·   Liaise between ITS and other business functions to assure effective delivery of existing ITS services and functionality

·   Work to build relationships with the process owners and business functions

·   Serve as subject matter expert for a specific area e.g. end-to-end cross departmental process

·   Contribute to the knowledge base

·   Provide guidance and support to the team and coordinate respective service activities and deliverables

·   Responsible for the creation of complex project charters, analyses for value capture, document business needs for specific projects to be chartered

·   Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis

·   Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

·   Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed:

o  Functional requirements

o  Business Requirements Document

o  Use Cases

o  GUI

o  Screen and Interface designs

·   Provide project management support when required, namely:

o  Project initiation and planning

o  Project coordination

o  Project implementation and communication

o  Training as required

o  Preparation of project documentation

o  Ensuring delivery of milestones

o  Engage stakeholders in support of initiatives

o  Identify and manage project risks, issues and dependencies

·   Successfully engage in multiple initiatives simultaneously

·   Work independently with users to define concepts and under direction of Account Managers

·   Drive and challenge BUs on their assumptions of how they will successfully execute their objectives

·   Work with project teams and business to develop user acceptance test criteria with the business during the solving phase

·   Lead review and final sign off of functional specifications

·   Maintain business process architecture / process map for key processes

·   Continually provide application systems improvements, especially in cross-business processes