Job Detail

Arabic-Speaking Customer Support Agent (Fintech/Cryptocurrency) - Black Pen Recruitment

Date Posted: Jan 20, 2022

Note: This job is sourced from Zoho Recruit jobs api provider. Jobs-nation takes no responsibility we are just a search data provider.

Job Detail

Location:

Dubai , UAE
Company:

Black Pen Recruitment
Type:

Full Time/Permanent
Shift:

First Shift (Day)
Career Level:

NA
Positions:

1
Experience:
Gender:

No Preference
Degree:

NA
Apply Before:

Dec 01, 2022

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Job Description

Arabic-Speaking Customer Support Agent (Fintech/Cryptocurrency)

Are you an experienced Customer Support Agent with insight into the world of Fintech? Someone who understands crypto and the blockchain space.

Our client, an American-based company is expanding globally by being one of the first movers to bring cryptocurrency to Africa and the Middle East at large. The mission is to make bitcoin/blockchain and other FinTech services more accessible, and affordable, than ever before. This dynamic company is looking to hire an Arabic-Speaking Customer Support Agent to join their team.

Our client’s vision strives to form a committed team of forward-thinkers who collectively create a supportive, welcoming and highly innovative environment for all. Whilst driving business through technology.

Job Type: Full-Time | Remote

Requirements

The ideal candidate is someone who has:

1+ years of experience as a Customer support agent
Diploma or Higher
Fluent in English and Arabic
Problem solver
Passion for financial products and improving people’s financial lives
Motivation to be a self-starter
Experience with Slack and Clickup

Nice to have:

A passion for editing - grammar checks, etc.
A passion for (or at least a familiarity with) crypto or Fintech
Experience working in a startup environment

Responsibilities:

Respond to customer queries in a timely and accurate manner
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal database with information about technical issues and useful discussions with customers.
Share feature requests and effective workarounds with team members.
Monitor customer complaints on social media and reach out to aid.
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share it with our product, sales, and marketing team.
Grow your cryptocurrency/blockchain expertise