Job Detail

Application Support - Finacle - ATRIBS METSCON GROUP

Date Posted: Jun 11, 2023

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Job Purpose:

The person will be responsible for providing the IT Operational support of Core Banking Finacle. He will be working on Finacle 11x versions.

Job Overview

Should have at least 3 years’ experience in Finacle 10x or above
Should have good Knowledge in Oracle - SQL & PL/SQL
Hands on experience in Unix/Linux Command Experience in Application Production support.
Hands on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution, and RCA related to Application.
Hands on experience in ensuring the resolution for Production issues is accurate and within SLA.
Experience in workflow maintenance and Configuration.
Should be well versed with the ITIL concept for Incident, Problem and change management processes.
Exposure banking domain would be an added advantage.

Responsibilities and Duties

Application support specialist is responsible for stability of applications assigned to them by Managers and ongoing support for these applications.
This includes service delivery, SLA maintenance for Incidents and SRs. They will be reporting to Manager, Application Operation.
This role is also responsible for maintaining production systems to the SLA targets for system availability, incident response and resolution time, and problem follow up.

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