Job Detail

Job Description

Job Title: AMC technical Coordinator

Department: Aftersales

Reporting to: Aftersales manager

Job Purpose:

The candidate will be responsible for overseeing and managing all after-sales activities, including AMC, O&M, retrofit projects, service interventions, and trade-related jobs. This role serves as the central point of contact for clients and internal teams concerning after-sales services and associated documentation.

Key Responsibilities – Technical AMC Coordinator

1.      Plan and Coordinate AMC Activities:
Schedule and oversee routine maintenance visits, preventive maintenance tasks, and emergency service requests as per the AMC terms.

2.      Client Communication & Relationship Management:
Act as the primary point of contact for AMC clients; manage service requests, complaints, and feedback professionally.

3.      Job Assignment & Technician Coordination:
Assign tasks to service technicians, track job completion status, and ensure timely execution of all maintenance works.

4.      Maintenance Documentation:
Maintain detailed service records, inspection checklists, maintenance logs, and compliance reports for all AMC clients.

5.      Spare Parts & Inventory Management:
Coordinate with the procurement/logistics team to ensure availability of spare parts and consumables needed for scheduled maintenance.

6.      Service Quality Assurance:
Monitor work quality, ensure adherence to technical standards and contractual obligations, and conduct periodic audits of completed jobs.

7.      Compliance & Safety Monitoring:
Ensure all AMC jobs are performed in compliance with relevant safety, health, and environmental regulations.

8.      Reporting & Analytics:
Prepare monthly and quarterly reports for AMC performance, breakdown history, cost analysis, and improvement recommendations.

9.      Renewal & Upselling Support:
Track AMC contract expiry dates and support the commercial team in renewal discussions or proposing additional services.

10.    Cross-functional Collaboration:
Work closely with operations, engineering, and finance teams to ensure smooth AMC execution and client satisfaction.

11.    Rfq, PO and follow-ups, material arrangement prior to site work

12.    Budget related approvals

13.    Submittal of customer quotes

Skills & Qualifications:

• Bachelor’s Degree/Diploma in Mechanical, Electrical, or Industrial Engineering (or a related technical field).
  
• Minimum 3–5 years of relevant experience in after-sales service, AMC, O&M coordination, or technical support roles.
  
• Experience in water treatment, mechanical systems, or similar industrial sectors is highly preferred.
  
• Familiarity with service contracts, job execution planning, and client coordination.
  
• Working knowledge of ERP systems, maintenance software, or service management tools is a plus.
  

Skill Set:

Technical & Operational Skills

• Strong understanding of AMC, O&M, retrofit, and field service processes.
  
• Ability to read and interpret technical drawings, service reports, and equipment manuals.
  
• Knowledge of troubleshooting, spare part identification, and basic mechanical/electrical systems.
  

Project & Documentation Management

• Proficient in planning and coordinating multiple after-sales jobs simultaneously.
  
• Skilled in preparing, reviewing, and maintaining service documentation (reports, job cards, quotations).
  
• Experience in preparing service schedules, tracking execution, and updating service logs.
  

Communication & Client Handling

• Strong interpersonal and communication skills (verbal and written).
  
• Client-focused mindset with the ability to handle escalations professionally.
  
• Experience in coordinating between clients, technicians, and internal departments.
  

Analytical & Organizational Skills

• Excellent time management, prioritization, and organizational abilities.
  
• Problem-solving mindset with attention to detail in technical and commercial documentation.
  
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
  

Behavioural Skills

• Proactive and self-motivated with a strong sense of responsibility.
  
• Team player with the ability to work independently under pressure.
  
• Customer-oriented with a continuous improvement attitude.